Canberra’s summer storms can bring heavy rain, strong winds and hail — the January 2020 hailstorm damaged thousands of homes and cars across the city. If your roof has been hit, what you do in the first few hours can limit the damage and make an insurance claim much smoother.
1. Stay safe first
Don’t climb onto a wet or damaged roof, and keep well clear of fallen powerlines. If there’s an immediate danger to life, call 000. For storm help such as emergency tarping when you can’t get a tradesperson, the SES can be reached on 132 500.
2. Limit water damage inside
- Move furniture, electronics and valuables away from leaks.
- Catch dripping water with buckets and towels.
- Avoid using light fittings or power points near water. If water is getting near electrics, turn the power off at the switchboard if it’s safe to do so.
- If a ceiling is sagging with water, keep people out of that room.
3. Document everything
Take photos and video of ceiling stains, wet carpet, damaged contents and any debris or hailstones around the house. From the ground, photograph any visible damage to the roof, gutters and downpipes. Note the date and time — your insurer will want this.
4. Contact your insurer early
Most insurers want to hear about storm damage as soon as possible. Ask whether emergency repairs to make the roof watertight are covered, and keep all receipts.
5. Arrange temporary repairs
A roofer can make the roof watertight — for example by replacing broken tiles, re-fixing lifted sheets or tarping — to stop further damage while the permanent repair is organised.
6. Get the roof properly inspected
Hail and storm damage isn’t always visible from the ground, and leaks can take weeks to show up inside. Things we commonly find after a storm include:
- Cracked or broken roof tiles
- Dented or lifted metal roof sheets
- Damaged or lifted flashings and ridge capping
- Gutters and valleys blocked with leaves, hail and debris
- Damage around skylights, vents and solar panel mounts
How Ridgepoint Roofing can help
We can inspect your roof after a storm, make it watertight and supply photos and a written description of the damage, which you can pass on to your insurer. We then carry out the permanent repairs.
See our emergency roof repairs and roof inspections, or call 0483 734 117.


